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Ordering and Return

Satisfaction Guarantee

Shop from home with the comfort of knowing your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for color, high-quality, and size for yourself, family and friends. If for any reason you need to return or exchange an item, just contact our Customer Service department and you're done!

Changing an Order

If you need to cancel your order, contact Customer Service. Please include the order number to ensure accuracy.

If you have already completed an order and wish to add an additional item to your order or need to change an existing item on your order, you will need to cancel your initial order and place a new order. Contact Customer Service for assistance. Please include the order number to ensure accuracy.

Please note, if your order has already been processed, you may not be able to cancel or modify it.

Order Status

Your order may take the full shipping timeframe to arrive to you. If your order shows "in-process" that means we are getting your order ready to go! We will adjust the shipping method of your order to make sure that it's delivered to you by the promised date. As soon as your order ships, we will send you an email with the tracking information.

If your order has been shipped with a traceable method, you may track it using links provided in your order detail. It may take up to one (1) business day for your information to be posted on the carrier’s website.

Phone Orders

Don't feel comfortable ordering products online? No problem! KreativXChange accepts orders over the phone.

To order by phone, please call us toll-free at 1-865-366-4004 during our customer service hours (M-F 9AM - 5PM EST). Before calling, please note the Product ID (PID) of the items you wish to order. To find the Product ID, simply click on the item you wish to order and locate the Product ID in the product details.

Refunds

KreativXChange offers a 30-day satisfaction guarantee on all products. If you would like to return an item for a refund, please fill out our return request form. We will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.

For returns, fill out our contact us form online and select “Exchange/Refund” as the reason for contact.

Exchanges

KreativXChange offers a 30-day satisfaction guarantee on all products. If you would like to exchange an item for a different one, please fill out our exchange request form. We will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.

For exchanges, fill out our contact us form online and select “Exchange/Refund” as the reason for contact.